Brilliant is a leading Cairns Technology Provider for IT, Networking and Print. 

We have been servicing Cairns for 35 years and our local team delivers managed technology services to our large range of business, education & local government clients.

We are seeking the services of a permanent full time Photocopier Service Tech with at least 5 years experience in the industry.

Knowledge of Canon Print Management software such as Uniflow & Therefore would be ideal but not necessary

The Job

• On-site repair of A4 & A3 MFDs
• Client contact for remote fault diagnostic and resolution
• Copier Run up, Delivery, installation & client training
• Applying IT skills/knowledge in Network environments including print and scan software
• Travel to remote locations for repairs and installations
• Working within a team environment to deliver department KPIs & targets

The Person

The ideal candidate will be an experienced technician who is efficient and knowledgeable, they will have achieved industry or vendor training and understand networking.

Knowledge of Wide Format Printers would be desirable but not necessary.

The successful applicant should possess –

• Good IT skills and networking knowledge
• Experience in both mono and colour printers/copiers
• Strong ability to diagnose and trouble-shoot technical problems
• Provide a high level of customer service
• Neat personal presentation and be well organised
• Current manual drivers licence
• Honesty, enthusiasm & reliability
• Prior experience working with Canon devises would be preferred however not essential
• It is also desirable the you hold a restricted electrical licence

Brilliant Technologies is a leading Cairns IT company, servicing Cairns and North Queensland for over 35 years. We specialize in Computer, IT, Print and Managed Service Provider with a large client base of local companies. Along with support, we see our job as MSP specialists to assist clients with technology planning, recommend upgrades or enhancements, and implement solutions to align their IT infrastructure with their business goals.

We are seeking to expand our team and are looking for an MSP Help Desk Specialist.

The Job

• Proactive monitoring and maintenance of client IT systems
• Technical support and assistance to our clients
• Managing service requests, and ensuring timely resolution
• Documentation of issue details, troubleshooting steps, and resolutions
• Applying IT skills/knowledge in Network environments at client sites

The Person

The ideal candidate will be an experienced technician with at least 2 years of computer repair experience, preferably with some tertiary or vendor training. A personal desire to keep up with technology and strong customer communication skills will also be an advantage.

The successful applicant should possess –

• Good IT skills and networking knowledge
• Experience in a help desk or technical support role, preferably within an MSP environment
• Strong ability to diagnose and trouble-shoot technical problems
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Current manual drivers license
• Honesty, enthusiasm & reliability
• Microsoft certification would preferred however not essential

Brilliant Technologies is a leading Cairns IT company, servicing Cairns and North Queensland for over 35 years. We specialize in Computer, IT, Print and Network Management and have a large client base of local companies

We are seeking to expand our team and are looking for a Computer Repair & Service tech.

The Job

• In house computer service & repair work
• Onsite computer service & repair work
• Warranty repair work
• Applying IT skills/knowledge in Network environments at client sites

The Person

The ideal candidate will be an experienced technician with at least 2 years of computer repair experience, preferably with some tertiary or vendor training. A personal desire to keep up with technology and strong customer communication skills will also be an advantage.

The successful applicant should possess –

• Good IT skills and networking knowledge

• Experience in both hardware repair & software setup
• Strong ability to diagnose and trouble-shoot technical problems
• Provide a high level of customer service
• Neat personal presentation and be well organised
• Current manual drivers license
• Honesty, enthusiasm & reliability
• Microsoft certification would preferred however not essential