- 149 Mulgrave Road, Cairns QLD, 4870
Canon imageFORCE Workflow Automation Helped FNQ Law Firm Cut Manual Document Processing
Bolt Burchill Tranter Lawyers, a long-established legal practice serving Mossman, Port Douglas and the Douglas Shire, recently replaced an unreliable copier fleet with new generation Canon imageFORCE A4 copiers, supplied by Brilliant Technologies, a local Business Technology Partner. Using Canon copier One-Touch button scan templates customised around the firm’s LEAP Legal Software workflow, staff now complete document scanning, OCR processing and email distribution tasks that once took five manual steps, in a single press — freeing staff time for client work and improving print/scan quality across both offices.
Bolt Burchill Tranter Lawyers has served the communities of Mossman, Port Douglas and the Douglas Shire for over 20 years. The firm supports clients across property law, commercial matters, estate planning and a broad range of legal services, with a team of 7 staff working across its two Far North Queensland offices.
Raelene McDonald from the Mossman office tells the story.
Client: Bolt Burchill Tranter Lawyers
Locations: Mossman and Port Douglas, Queensland
Industry: Legal services
Staff: Seven
Solution: Four Canon imageFORCE A4 copiers
Workflow: One-Touch scanning, OCR and document distribution configured around LEAP Legal Software processes
Technology partner: Brilliant Technologies
The organisation needed a trusted technology partner that could deliver more than equipment alone – they wanted a modern, fully managed print solution.
An Unreliable Copier Fleet Was Slowing Down our Legal Document Workflows
As with most legal practices, document handling sits at the centre of our daily operations — contracts, conveyancing files, correspondence and client records all move through the office constantly. When that process breaks down, the effect is felt firm-wide.
The firm’s previous copiers were a well-regarded brand, but the maintenance and support were “sadly lacking.” Print and photocopy quality deteriorated — an issue that was never resolved — and the machines began to jam frequently.
“The photocopies and print outs faded towards the bottom of the page. This was never repaired… Overall, they were a disappointment.” — Bolt Burchill Tranter Lawyers
With replacement urgent and no local support behind our old equipment, we needed a Far North Queensland copier and print management provider who could respond quickly and understand how a legal office actually works.
Robin Farnsworth of Brilliant Technologies was recommended to the firm by another local Mossman business that had recently completed a similar project. What set the consultation apart was a face-to-face, needs-first approach, where he took the time to find out what mattered to us, rather than just trying to make an equipment sale.
This meant he took the time to understand how our practice used LEAP Legal Software and where document handling was creating unnecessary manual steps for staff — before he recommended any hardware.
“Robin was recommended by a local business, what stood out the most was being able to show him what we do and sit down to discuss the options available to us.” — Bolt Burchill Tranter Lawyers
Robin Farnsworth explains the approach Brilliant Technologies takes with every new client:
“I wasn’t there to sell copiers. I wanted to understand how both their offices operated, how their staff worked day to day, and what problems we could actually solve — not just replace old machines with newer ones. We took the time to investigate cloud-based solutions that would interact with their LEAP legal software and ultimately ruled it out for the simple inbuilt Canon One-Touch scan button workflows” — Robin Farnsworth, Brilliant Technologies
Beyond the new photocopiers, Raelene points to the value of working with a local Far North Queensland technology provider rather than a national call centre model.
Where early adjustments were needed, Brilliant’s service team was available to help. They were even able to connect remotely to our copiers and resolve issues immediately!
“Apart from Canon being a well-known international brand, we have noticed the immediate difference in having a support team on the ground. It is much nicer than dealing with a call centre.” — Bolt Burchill Tranter Lawyers
“Working with a local business that understands Far North Queensland, values relationships and remains available after the installation has made all the difference.” — Bolt Burchill Tranter Lawyers
Four new generation Canon imageFORCE A4 Copiers, Configured for Legal Workflows
Brilliant Technologies implemented four new generation Canon imageFORCE A4 copiers across the Mossman and Port Douglas offices. They worked with staff from both offices during setup to map frequently used LEAP Legal Software workflows and configure scan destinations, OCR processing and email routing to match how documents were already being handled by the practice using One-Touch Scan buttons — a native Canon imageFORCE feature.
Finance approval through Canon Finance Australia was straightforward, and the Brilliant Technologies team managed installation with minimal disruption to staff.
Staff now simply place documents in the feeder and press a single button on the home screen. From there, the copier automatically performs OCR processing, routes documents to the correct location or distributes them by email to the right team member — a process that previously involved several minutes of manual steps and could not be automated in the old copiers without costly additional software.
“What used to involve several minutes of manual steps now takes only seconds. For a law firm that processes a high volume of documents throughout the year, those efficiencies quickly add up.” — Bolt Burchill Tranter Lawyers
More Time for Client Work, Better Print Quality
Looking back, the firm identifies the personalised One-Touch button setup as the most valuable outcome of the project — not just for the practice, but for staff day-to-day.
For a legal firm processing a high volume of legal documents a year across two offices, that combination of reliability, simplified document management and reduced manual processing has translated into real time savings — and given them confidence that the practice’s technology can support continued growth across Mossman and Port Douglas.
We love the Canon copiers!
“With customised One-Touch scan buttons on our new copiers, it has granted the staff more time to spend on real productive work rather than navigating their way through the various settings. The print quality is also a big improvement.” — Bolt Burchill Tranter Lawyers
As a trusted Business Technology Partner, Brilliant helps businesses across Far North Queensland improve productivity, strengthen security and achieve better technology outcomes.
Find out how Canon worked with Brisbane based law firm Mahoneys for secure Scan & Print.
Contact Robin Farnsworth to discuss your office’s print and document workflow solution.
For many legal practices, the best copier is one that improves document workflows rather than simply printing faster. Canon imageFORCE copiers can be configured with automated One-Touch scan workflows that scan, OCR, file and distribute legal documents in a single step.
In a recent project for Bolt Burchill Tranter Lawyers in Mossman and Port Douglas, personalised scan buttons were configured around the firm’s LEAP Legal Software workflow, reducing manual processing and allowing staff to spend more time on client work rather than document administration.
Yes. Canon imageFORCE copiers include advanced document workflow features that can automate scanning, OCR (Optical Character Recognition), document routing and email distribution.
Documents can be placed into the feeder and processed using a single customised button. Depending on your requirements, the copier can convert documents into searchable PDFs, email them to specific staff members or save them to predefined business locations without requiring multiple manual steps.
This type of automation is particularly valuable for legal firms, accounting practices and professional service businesses that process large volumes of documents every day.
Yes. While Brilliant Technologies is based in Cairns, this case study demonstrates support for print solutions for staff and offices across regional North Queensland locations. Brilliant Technologies also delivers the same managed IT, cybersecurity and strategic technology support to regional businesses, not just those based in Cairns itself.
A properly configured copier can significantly reduce the time staff spend scanning, filing and distributing documents.
Many legal offices still rely on manual workflows where staff scan documents, rename files, save them to multiple locations and then email them to colleagues. Modern Canon imageFORCE devices can automate much of this process through customised workflows.
From this case study, tasks that previously required multiple actions were reduced to a single button press, helping staff focus on conveyancing, client communication and legal work rather than administration.
Local support means faster response times, on-site assistance when required and access to technicians who understand your region.
Businesses in Mossman, Port Douglas, Cairns and across Far North Queensland often prefer working with a local technology partner rather than relying solely on national call centres. Local teams can provide face-to-face consultations, remote support, installation services and ongoing account management.
For organisations that rely heavily on printing and document management, quick access to experienced local technicians can reduce downtime and improve business continuity.
The most important factors are reliability, print quality, document workflow capabilities, support and the ability to integrate with the way your business operates.
Rather than choosing equipment based solely on speed or price, businesses should assess:
A workflow-focused assessment often delivers much greater productivity gains than simply replacing old machines with newer models.
The cost of a managed print solution depends on what’s actually being solved for — device count, print/scan volumes, number of locations, and any workflow automation needed (such as UniFlow Online for print Security, File Assist for document routing or OCR). A single-office setup will cost less than a multi-device, multi-site rollout, so pricing is built around the solution rather than a flat rate per machine.
In the Bolt Burchill Tranter Lawyers project, this meant four Canon imageFORCE A4 copiers across two offices, configured with personalised One-Touch scan workflows for their LEAP Legal Software — a different scope (and cost) than a single standard copier install would be.
Finance options are available through Canon Finance Australia, which can make it easier to spread the cost of new equipment rather than paying upfront. The best way to get an accurate figure is a needs-first consultation — assessing current print volumes and workflow requirements — rather than a quote based on hardware alone.
© Brilliant Technologies 2026
Bolt Burchill Tranter Lawyers (Mossman & Port Douglas) replaced an unreliable copier fleet with 4 Canon imageFORCE A4 copiers from Brilliant Technologies, customised with One-Touch scan buttons around their LEAP Legal Software processes. Multi-step scan/OCR/email tasks now take one button press.