- 149 Mulgrave Road, Cairns QLD, 4870
Client: Champions In Real estate
Location: Mulgrave Road, Cairns
Industry: Real Estate Agency
Staff: 17
Software Solution: Business Cloud Phone System, Managed M365 & Cybersecurity, backup
Hardware Solution: Business desktops and laptops, Interactive Display panel,
Workflow: Migrating company data in a whole of business secure, accessible Sharepoint environment
Technology partner: Brilliant Technologies
As Champions In Real Estate continued to grow, so did the complexity of managing its technology environment.
Information was being stored in multiple locations, devices had evolved over time without a consistent standard, cybersecurity protections needed strengthening, and there was no clear technology roadmap to support the next stage of the agency’s growth.
For a busy real estate business, these aren’t simply IT challenges.
Staff need quick access to accurate information. Management needs confidence that company data is secure and properly managed. Technology should help the team work efficiently, collaborate effectively and focus on serving clients rather than dealing with day-to-day technology issues.
Champions recognised the need for a more structured approach that would improve security, simplify operations and give the business greater visibility and control over its technology environment.
“Our relationship with Brilliant Technologies initially began with a review of our 3CX business phone system,” explains Renee, Office Operations at Champions In Real Estate”
“As planning progressed for the agency’s move to its new Cairns office, discussions expanded beyond communications technology and into the broader systems supporting the business.”
Brilliant Technologies worked closely with the Champions team to understand how information was stored, how staff collaborated, and how technology could better support the organisation as it continued to grow.
The review identified several areas that required attention, including:
Rather than addressing each issue individually, Brilliant developed a comprehensive technology strategy designed to improve security, increase operational efficiency and support future business growth.
Champions now has a centralised SharePoint environment that gives staff secure access to company documents, procedures and operational information from a single location.
Before the project, business information was spread across individual OneDrive accounts. As the agency grew, this made it more difficult to manage information consistently and increased reliance on individual users to access important business knowledge.
Brilliant Technologies worked with the Champions team to understand how information was used across sales, property management and administration before designing a SharePoint structure that aligned with how the business actually operated.
Over a four-month period, documents were reviewed, organised, migrated and tested to minimise disruption and ensure staff could continue working throughout the transition.
Today, authorised staff can securely access the information they need through a structured company SharePoint environment designed to support collaboration, consistency and future growth.
What changed for the team?
The project delivered more than a file migration.
By creating a single source of truth for company information, Champions now has a more consistent way to manage documents, procedures and operational knowledge across the business. Staff can find information more easily, collaborate more effectively and work from a platform that is designed around the way the agency operates.
For management, it provides greater visibility and control over where business information is stored, who can access it and how it is managed as the business continues to grow.
As Renee from Champions explains, the biggest difference has been having the confidence that expert IT support is available when the team needs it.
“What’s noticeably easier for our team today is knowing that expert IT support is available when we need it most.”
That support means staff can concentrate on their work rather than spending time trying to diagnose technology problems themselves.
The cybersecurity improvements were guided by recognised security principles, including the Australian Cyber Security Centre’s Essential Eight framework.
As part of the project, Brilliant:
Rather than managing devices, licences and security separately, Champions now has a fully managed technology environment that is easier to support, secure and scale.
For staff, this means technology is more reliable and consistent. For management, it provides greater visibility and confidence that systems are being maintained, secured and supported appropriately.
“It was important to support a fellow growing local Cairns business by helping protect their client information and remove the day-to-day burden of managing technology internally. Our goal was to provide a framework that allows the Champions team to focus on their customers while we look after the technology behind the scenes.”
Robin Farnsworth, Business Technology Consultant, Brilliant Technologies
The move to Champions’ new Mulgrave Road office also created an opportunity to modernise the way staff collaborate.
Brilliant implemented a 65-inch MAXHUB interactive display integrated with Microsoft 365 and Microsoft Teams, creating a flexible space for meetings, planning sessions, team training and client presentations.
The solution has become a valuable part of daily operations, helping teams collaborate more effectively while supporting both internal communication and customer engagement.
It was creating a technology environment that gives Champions greater confidence, control and certainty as the business continues to grow.
Instead of managing individual technology issues as they arise, the agency now benefits from a more structured and proactive approach to technology, security and business operations.
The agency now benefits from:
Most importantly, Champions now has a trusted local technology partner that understands the business, supports its team and helps guide future technology decisions. This allows management to focus on growing the agency and serving clients, knowing the technology foundation behind the business is secure, supported and aligned with its long-term goals.
As a trusted Business Technology Partner, Brilliant helps businesses across Far North Queensland improve productivity, strengthen security and achieve better technology outcomes.
Contact Robin Farnsworth and ask how our Brilliant technologies can work for your business.
Real estate agencies often move from individual file storage to Microsoft SharePoint when they need greater control over business information. SharePoint provides a central location for documents, procedures and operational information, making it easier for teams to collaborate, manage access permissions and maintain a single source of truth across the business.
At a minimum, real estate agencies should have business-grade email security, endpoint protection, multifactor authentication, device management, data backup and ongoing security monitoring. These controls help protect sensitive client information and reduce the risk of cyberCybersecurity Support Cairns incidents disrupting business operations.
Managed IT Services help growing businesses reduce downtime, improve security, standardise technology and provide staff with access to expert support when issues arise. For many Cairns businesses, outsourcing IT management allows internal teams to focus on customers and day-to-day operations rather than technology administration.
A technology roadmap aligns business goals with future technology investments. Rather than reacting to individual issues as they occur, businesses can make planned decisions around cybersecurity, Microsoft 365, devices, communications and cloud services that support long-term growth and operational efficiency.
Businesses should review their devices when hardware becomes difficult to support, slows down, is out of warranty, when performance impacts productivity or security requirements can no longer be met. Standardising laptops and desktops improves reliability, simplifies support and helps ensure all staff work within a secure, managed environment.
Modern cloud phone systems allow staff to communicate from the office, home or on the road using the same business phone number and features. For real estate agencies, this improves responsiveness, supports flexible work practices and ensures client calls are managed professionally regardless of location.
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